Privacy policy

Burst of Arabia (“us”, “we”, "Matcha lounge" or “BOA”) respects the privacy of its customers, registered members ("Members", “You”) and users. We value the trust that you place in us. We strongly believe in the policy that it is your data, not ours. In this policy we highlight:

● What data do we collect
● Why do we collect that data
● How your data is handled
● Your rights in that data.

We may update this Privacy Policy from time to time. If we make any material changes to the Privacy Policy, a notice for such changes of the revised policy will be provided to you on the website, and where appropriate, by other means.

This Privacy Policy is incorporated into and subject to the terms of service, which governs your use of BurstOfArabia.com (burstofarabia.com or the “Website”) services. This Privacy Policy applies to your interactions with us or your use of our website, social media pages (such as Instagram and Facebook) products, services, features (collectively, our "Services'').

Note: You must be at least 18 years of age or older to use, subscribe, or register as a member of matchaounge.com. We do not knowingly collect or solicit any personal information from anyone under the age of 18. Furthermore, no person below the age of 18 will knowingly be allowed to register on the site for the Services. In the event we learn that we have collected personal information from a person under the age of 18 without verification of parental consent, we will delete that information as quickly as possible.

Why do we collect the data?
We gather information to facilitate the use of our Services on the website and for the fulfillment of our contract with you. The information collected is used to facilitate your interactions, transactions, communications, suggestions, comments, inquiries and requests with us. It is further used to maintain and improve on any of our Services, measure performance, and develop new features. The data helps us in understanding the preference of our customers, which further lets us provide our customers with personalized services, including content and ads. We may also use the data to respond to any legally binding requests from law enforcement or regulatory authorities, to defend, protect or enforce our rights and prevent any fraud.

What data do we collect?
The Privacy Policy collects and processes data which is provided by you from time to time. Our primary goal for this is to provide an efficient functioning and customization of the site. The way information is collected on Burst of Arabia is through our website, emails and social media channels. We are quite transparent when it comes to data collection and the methods we incorporate on our website for the same are as follows:
● When you choose to buy anything on the website, or make use of a promotion code, we collect information regarding your buying behavior.
● If you place an order on our website, and make use of transaction facilities, we collect information in regards to your billing address, credit/debit card number, payment instrument details, tracking information and other billing information.
● If you interact on our website, we collect information that is provided by you to us. We make use of this information to solve any future dispute or provide customer support.
● In case an email is sent by you, we make use of such emails to send you offers or deals that are popular on the site.
● We collect personal information such as - name, phone number, address, email address, payment instrument details, gender, or date of birth, whenever a free account is set up with us.
● We also track the actions of our registered members and certain activities whenever possible, to carefully enhance your viewing experience on the site and showcase orders based on your interests.
● Network information is also tracked which includes IP Address, country code, and browsing information.
● We may also collect and store information locally on your device, in the form of data cache, cookies or action tags. This is done only to enhance the user information and no personal information from the user's device is collected through it.

The information collected by us is not restricted to processes, orders or registrations that are completed. Information you provide to us will be collected even in cases where an order or process is not completed or otherwise cancelled. We have a system of Address Books in place, under which, members can add the name, address, or phone numbers of their friends or people who they wish to send gifts to. Any personal information stored in the Address Book by us will only be accessed by you, other members do not have the right to view or edit your information in that regard, or in regards to editing of your personal information.

Data Deletion Request
You reserve the right to request access or to delete your personal information, in accordance with your rights under the applicable law. To submit a request for the same, please contact us on contact@burstofarabia.com

The use of “Cookies” and “Action Tags”
BOA, like many websites, uses "cookies” and other similar technologies such as “action tags” (also called web beacons or single pixel gifs). Cookies are small text files that are stored on your computer or equipment, which may include an anonymous unique identifier. The information collected through cookies facilitate the use of our website and ensures that you do not need to re-enter your details every time you visit our site. Cookies can be erased or blocked, which can be done so through your browser settings. Please remember that blocking of Cookies might lead to the non-functioning of some of our website's features, such as the shopping basket. Third parties may also receive non-personal information directly from the use of such cookies placed by our Services on your computer.
Action tags help us manage the content on our site with a unique identifier, which is similar in function to cookies and track the online movements of our users. The use of Action Tags does not contain any personal or private information and is virus free. Third parties might also make use of Cookies and Action Tags, to facilitate internet-based advertising and other services. The actions of such third parties or their privacy practices are not controlled by us. Please change your browser setting if you wish to limit access to such third parties.

Interest-based advertising
Internet based advertisements or personalized advertising, are target ads that may appear on third party websites around the internet. These advertisements are based on the information that the third party websites might have collected, and often, this information includes the fact that you have visited a certain website or viewed certain products. However, such advertisements are not based on your personal information, such as your name, address, email address, or telephone number. As stated earlier, we do not control the actions of third parties, or how they collect and use your data about your online activities.

How is your data handled?
Burst of Arabia will not sell or rent your information to anyone. The information is only collected by us to facilitate the Services that are provided on the site, to make sure a safe, secure, and operational Website content is provided to you. We may also use the information collected by us in regards to contacting you, responding to your requests or questions or troubleshooting any problems you might come across with your account. We may also provide you with additional services as requested by you on the site.

Burst of Arabia will make use of the information that is provided by you, and share it with our marketing partners, vendors, or service providers. This information will include, but not restricted to, email address or phone numbers. We only authorize such parties to use the information for the marketing purposes only, for e.g., send you information about any special events, promo codes, promotions, new features or products, etc. The information collected by such parties will be used to communicate such appropriate offers to you as a consumer.

We are the sole owners of the information collected on the site that you provided to us, except in cases given in this Privacy Policy, without your consent such information will not be available to third parties. To submit a request for the same, please contact us on contact@burstofarabia.com

Consent to Transfer and Submission
This Privacy Policy is intended to work under the laws of the United Arab Emirates. If you are visiting our Site from outside of the United Arab Emirates, please be aware that your information will be stored and processed in accordance with our laws. By your use of this site, you hereby consent to the transfer of this data over the internet. The laws outside of your territory may not be the same as in other countries. With that in mind, your continuous use of the Site will imply the consent that the personal information collected by us will be in accordance with the United Arab Emirates.

Security and Passwords
Burst of Arabia has employed security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction or damage. We take appropriate steps to ensure that your privacy and security is protected. However, Burst of Arabia takes no guarantee for the same as the internet itself is not 100% secure. We aim to provide secure transmission of your personal data and to that end. Any login information provided to us by you will be confidential property of the Company and may be used for your individual use of the Service. You alone should access our services in a secure environment and any loss for the privacy through third parties is not guaranteed by us, nor we are responsible for the privacy policies of websites to which it links. In case of any unauthorized use of your Password or accounts, please notify us immediately so that reasonable steps can be taken to mitigate the damage.

How to Limit the Use of Personal Information
Burst of Arabia takes pride in protecting your personal information. If you want to limit any of your personal information collection from us via Service shared with third parties, or communication with the third parties, please write to us on contact@burstofarabia.com. Your information will then be processed as soon as possible and in accordance with law. Burst of Arabia takes no step-in sharing any of your email address, you provide to us, with third parties other than what's provided in this Privacy Policy.
If you wish to limit the personal information you provide to us to our Affiliates, please indicate the same in your email that you wish to limit such information to our Affiliates.

Corrections
You can contact us at contact@burstofarabia.com if you would like to update or correct any information provided to us. This includes your complete name, postal address or email address.

Your Consent and Changes to this Policy
By mere use of this website, you express your consent to our use and collection of your personal information. You further consent to the terms given in the Privacy Policy and Terms of Use. Our Privacy Policy and Terms of Use may change from time to time, and such changes will be posted on the site so that you will always be aware of the information we gather. Please check the page periodically before proceeding to use our Site.

Your Comments and Feedback
Burst of Arabia welcomes any questions, comments, and feedback on this Privacy Policy. In case of any questions, concerns or feedback, please reach out to us at contact@burstofarabia.com.